Effective Date: August 20, 2026

These Terms and Conditions govern your use of the Provider Launch Consulting website and services. By accessing our website, purchasing a service, scheduling a consultation, signing a service agreement, or engaging Provider Launch Consulting, you agree to these Terms and Conditions.

1. Provider Launch Consulting Services

Provider Launch Consulting provides professional consulting and administrative support services, which may include:

• Practice startup, operation, and implementation support

• Credentialing, commercial insurance, Medicare, Medicaid, CAQH, and NPI assistance

• Multi-state licensing assistance and workflow development

• Policies, procedures, SOPs, and administrative forms preparation

• Revenue cycle and billing readiness consulting

The exact scope of services for an individual client is further defined in a proposal, invoice, Statement of Work (SOW), or written agreement.

2. No Guarantee of Approval

We assist with preparation, documentation, organization, and submission, but we do not control third-party decisions. Provider Launch Consulting does not guarantee:

• Credentialing, insurance network, Medicare/Medicaid, or state licensing approvals

• Specific reimbursement rates, revenue, patient volume, or processing timelines

• Regulatory approval, business financing, or overall profitability

Estimated processing times are non-binding estimates subject to change based on external circumstances.

3. Client Responsibilities

Clients must provide complete, current, truthful, and accurate information promptly upon request, including:

• Licenses, certifications, NPI, tax info (EIN, W-9), and banking details

• Malpractice insurance, education/training, employment history, and CAQH info

• Business formation documents, service addresses, payer info, and required signatures

Note: The client remains responsible for verifying accuracy prior to submission. We are not responsible for delays, denials, or losses caused by inaccurate, incomplete, or late information.

4. Client Cooperation

• Timely cooperation is required to maintain project schedules. Incomplete requests may cause work to be paused or placed on hold.

• Extended inactivity may require project reactivation, reassessment, or rescheduling based on current availability.

• Additional fees may apply if scope changes or if major rework is required due to incorrect initial client data.

5. Payment

Payment requirements are outlined prior to engagement and may include consultation fees, deposits, retainers, installment payments, or project fees.

• Payments must follow the agreed invoice, contract, or payment schedule.

• Provider Launch Consulting reserves the right to pause work on accounts with past-due balances.

6. Refunds and Cancellations

• Refunds and cancellations are governed by our Refund Policy and any applicable signed service agreement.

• Fees for services already performed are non-refundable.

• Third-party fees are subject to the receiving organization's rules.

7. Scheduling and Consultations

• Clients are responsible for attending scheduled consultations and meetings.

• Attendance, late arrival, cancellation, and no-show policies apply per our booking terms.

• Repeated missed appointments may delay completion of services.

8. Professional Scope

Provider Launch Consulting provides business, administrative, credentialing, and operational consulting support. Unless specified in writing, our services do not constitute:

• Legal, tax, accounting, or investment advice

• Medical advice, clinical supervision, or insurance brokerage services

Clients should consult appropriate licensed professionals (e.g., attorneys, CPAs) when specialized advice is needed.

9. Compliance Responsibilities

• While we offer administrative preparation and general guidance, each client is solely responsible for ensuring their practice complies with applicable federal, state, and local laws.

• Compliance includes licensing requirements, payer rules, privacy laws (HIPAA), and employment regulations.

10. Confidential Information

• We use reasonable administrative safeguards to protect client data.

• Clients must use designated secure methods for sensitive data. Do not send SSNs, patient records (PHI), banking details, or passwords via unsecured channels unless instructed to use an approved portal.

• Applicable Business Associate Agreements (BAAs) will govern protected health information.

11. Third-Party Platforms and Services

• We may use third-party platforms (payer portals, government websites, e-signature tools, cloud storage, payment processors).

• We are not liable for service outages, cybersecurity incidents, policy changes, or decisions made by third-party technology providers.

12. Intellectual Property

• Provider Launch Consulting retains ownership of its proprietary templates, systems, methodologies, educational resources, and frameworks.

• Clients receive a license to use final client-specific deliverables for internal business operations only.

• Reselling, publishing, sublicensing, or distributing our proprietary materials is strictly prohibited.

13. Website Information

Information provided on our website is for general informational purposes. While we strive to keep information updated, rules, laws, and payer requirements change frequently and website statements are not guaranteed to remain current.

14. Limitation of Liability

• To the maximum extent permitted by law, Provider Launch Consulting is not liable for indirect, incidental, special, or consequential damages (including lost revenue, lost business, or payer/licensing denials).

• Our maximum aggregate liability relating to any service is limited to the total amount paid by the client for that specific service.

15. Termination of Services

We reserve the right to suspend or terminate services in instances of:

• Nonpayment, fraudulent information, or abusive conduct

• Requests to engage in unlawful activity or repeated failure to provide documentation

• Material breach of agreement or legal/compliance concerns

Financial obligations remaining at termination will be processed according to our refund policy and signed contract.

16. Electronic Communications

By communicating with us electronically, you consent to receive business communications, notices, and agreements via email, client portals, or electronic signature platforms. SMS/text messaging is governed separately by our Text Messaging Policy.

17. Changes to These Terms

Provider Launch Consulting may revise these Terms as operations or regulations evolve. Revised effective dates will be posted alongside updates, applying prospectively.

18. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

19. Separate Client Agreements

If a provision in a client's signed contract, proposal, or Statement of Work conflicts with these general Terms and Conditions, the provisions of the signed agreement will control.

20. Contact Information

Questions regarding these Terms should be submitted to Provider Launch Consulting using the contact options available on our website.